At Jaguar / Land Rover of Norwood, it comes down to the customer. Point blank. The Kaplan Auto Group has built it's reputation on customer service dating back to 1948! It started with our founder, Jake Kaplan, who introduced New England to foreign cars. Luckily for Jake, his daughter Sheree Kaplan-Allen has personified what it means to deliver an outstanding product for a fair price and continue to deliver exceptional customer service through all avenues of ownership. These principles are essential to the foundation of the Kaplan Auto Group and funnels down through all the employees we have here. Sheree is a regular at our 4 stores and our long-time customers can attest to the fact that she is the most accessible dealer principal there is. Being a family-owned dealership brings a different feel and a friendlier experience. At the end of the day, we want to make car-shopping fun. We don't think it should be stressful, nerve-racking, and a "necessary evil." From the moment you walk into our showroom, you can sense the fact that we like to have fun and are a team. The most important thing to all of us is probably simpler than anyone could imagine: find the right vehicle for every customer and engage in a relationship that goes beyond just buying a car, but includes a lifetime automobile consigliere. This approach has helped build Norwood into the largest Jaguar and Land Rover dealership in New England, and we have our customers to thank for that. Below are some highlights from this past year, 2016.
- Jaguar Norwood #1 NEW in New England
- Land Rover #1 NEW in New England
- Jaguar Norwood #1 CPO in New England
- Land Rover Norwood #1 CPO in New England #4 in North America