Job Openings

Driver Coordinator/Manager

We are looking for an organized individual able to manage a fleet of 75 loaner vehicles and 12 part time pick up and delivery drivers. The main goal is to keep great lines of communications between the customer and the service advisor. Setting expectations and meeting deadlines is a must.

This is a full-time position with a Monday-Friday work schedule. Please e-mail eallen@jakekaplans.com to inquire!  
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Automotive Service Advisor

Kaplan Auto Group is a fast-growing automotive group that is hiring a Service Advisor to join our team at Jaguar Land Rover in Norwood, MA. 

Service Advisor Responsibilities: The Service Advisor serves is the liaison between the customer and service technicians to understand vehicle service and repair requests. The Service Advisor is responsible for the primary interaction with Service Department customers, including service sales, management of customer concerns, and communication of vehicle service and repair estimates and vehicle service status

• Politely greet service customers upon entry to the service area

• Answer incoming calls regarding service enquiries promptly and return messages in a timely manner

• Review services and offer options with customers and prioritize required services

• Thoroughly document customer's vehicle concerns and reasons for bringing their vehicle in for service/repair

• Obtain accurate parts and labor prices for all customer pay and warranty operations using the appropriate parts and labor pricing tools

• Verify vehicle warranty and service contract coverage and explain any relevant provisions and exclusions to customers

• Develop accurate estimates by costing materials, supplies and labor; calculate customer's payment, including deductibles

• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain proper authorization and approval signatures for all repairs; enter RO into service database

• Maintain customer rapport by explaining estimates and expected return of vehicle; obtain customer's approval of estimates; obtain and provide contact telephone numbers; answer questions and concerns; arrange towing and temporary transportation

• Manage customer complaints or issues with professionalism

• Review completed repair orders for accuracy and clarity before delivering to the customer

• Maintain an understanding of the service technicians' workload to appropriately manage customer expectations for service scheduling

• When merited, provide sales consultants with relevant customer information for new car sales

Service Advisor Qualifications:

• 5+ years prior experience in a similar position preferred

• Displays superior customer relationship and interpersonal skills and maintains strong focus on customer satisfaction

Maintains core knowledge of products and product updates

• Possesses excellent verbal and written communication skills

• Meets deadlines, prioritizes assignments, and multi-tasks under pressure

• Demonstrates a high work ethic and exhibits professional and acceptable behaviors at all times

• Is self motivated, organized, detail oriented, and success driven

• Completes assigned tasks promptly and efficiently

• Is team-oriented with a desire to achieve both individual and collective goals

• Our rapidly expanding business provides significant opportunity for learning, training and career growth. In addition, we provide a highly competitive compensation plan, along with benefits (including medical, dental, 401k, paid time off) and a professional, team-oriented and promote from within culture. If you are interested in building a career at a family owned and fast paced organization, please forward your resume to Eddy Allen at eallen@jakekaplans.com

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Service Valet/Apprentice Technician

We are growing and need your help! We are looking for responsible, reliable, and professional valets to help care for our customers vehicles. If you have a valid drivers license, please email your resume today! 

Other duties include but not limited to: sweeping shop floor, taking out trash, snow removal, etc.

We have great people, a great culture, and a great company!

Full and part time positions available.
Inquire for hourly pay rates! 

Please email your resume to eallen@jakekaplans.com!
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Technician

We are looking to add technicians of all levels! We are a fast paced, customer oriented, family owned dealership. We offer excellent wages and benefits including BCBS, dental, vision, 401K to name a few. We have an exceptional work environment with huge earnings potential.

E-mail your resume to eallen@jakekaplans.com to inquire and/or get more information! 
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Lot Attendant

We are looking for a responsible, reliable and professional lot attendant to help keep our inventory and our lots organized. We have multiple lots that all need to be maintained and organized in a professional manner. We also need cars transported between the lots, and need assistance with registry runs customer deliveries, and other tasks that may come up.

This individual must wear multiple hats and be ready to do whatever it takes to help out.

Full and part-time positions available.
Inquire for hourly pay rates.

Please email your resume to mfleming@jakekaplans.com!


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Contact

Jaguar Norwood

449 Neponset Street
Directions (on the Automile),
Norwood, MA 02062

  • Sales: (781) 619-9000
  • Service: (781) 619-9000
  • Parts: (781) 619-9000

Hours

  • Monday 8:30 AM- 7:00 PM
  • Tuesday 8:30 AM- 7:00 PM
  • Wednesday 8:30 AM- 7:00 PM
  • Thursday 8:30 AM- 7:00 PM
  • Friday 8:30 AM- 6:00 PM
  • Saturday 8:30 AM- 5:00 PM
  • Sunday Closed